Terms and Conditions of Use

1. Acceptance of Terms

• By accessing and using AVENTUSSMIXERS.COM, you signify your acceptance of these Terms and Conditions and our Policies. If you disagree with any part of these terms or policies, please refrain from using our website.

2. Content

• All material on this website, including but not limited to text, design, layout, appearance, graphics, and images ("Content"), is owned by, licensed to, or used with permission by us. Unauthorized use, distribution, or reproduction of this Content is prohibited and may lead to claims for damages or be a criminal offense.

3. Use of Website

• All information or Content on this website is for general information purposes. It is your responsibility to ensure any products or services available meet your requirements. Your use of any information or Content is at your own risk, for which we shall not be liable.

4. Intellectual Property Rights

• AVENTUSSMIXERS.COM holds all intellectual property rights for any Content you download. Unless licensed or authorized by us, you may not use, modify, or create derivative works from our Content, especially for commercial purposes.

5. Links to Other Websites

• For your convenience, we may provide links to third-party websites. These are for informational purposes only, and we neither endorse nor guarantee the accuracy or completeness of their content. We are not responsible for any external website's content.

6. Canceled Orders

• Orders canceled before shipping may incur a 3% credit card fee. If canceled post-shipping, you're responsible for the restocking fee up to 30%, return shipping charges and the 3% credit card fee.

7. Shipping

• Shipping charges and times are estimates. We ship to the lower 48 states in the USA. Addresses in Hawaii and Alaska may have additional charges. If an address change is necessary after shipping, extra charges apply:

  • Ground shipment address change: $17.00.

  • Freight shipment address change: $150 to $400.

• All expedited shipment orders must be placed before 1PM EST Monday - Friday. Otherwise, they will be processed the following business day. Plan accordingly.

• Detention fees may apply for delays in shipment loading or unloading. Plan accordingly.

8. Returns

• All returns need prior approval from AVENTUSSMIXERS.COM:

1. Used items can not be returned.

2. Some items are ineligible for returns.

3. Customers are responsible to ensure return goods are in New condition. New open-box and damaged returned item shall be subject to restocking fees.

9. Dispute Resolution

• Disputes arising from these terms will first seek resolution through mediation or arbitration.

10. Limitation of Liability

• Our liability for any claim related to these terms or use of the website will not exceed the purchase price of the product in dispute..

12. User Obligations

• Users must ensure their account details are accurate and must not use the website for illegal activities.

13. Feedback and Submissions

• Feedback and reviews are welcome. By submitting, you grant us the right to use, without any compensation to you, any ideas, views, opinions, or suggestions.

14. Accessibility

• We strive to ensure our website is accessible to everyone. If you have accessibility concerns, contact our support.

15. Modifications to Terms and Conditions

• We may modify these terms at any time. Continued use after changes implies acceptance.

 

PRIVACY POLICY

 

1. Introduction, Consent, and Agreement:

• By accessing and using AVENTUSSMIXERS.COM, you implicitly agree to our Privacy Policy and our Terms and Conditions. If you do not agree with any part of this policy or our terms, please exit the platform immediately. Should you wish for any data you've provided to be removed, contact us directly to make this request.

2. Definitions:

• Service: Offerings by AVENTUSS INC via AVENTUSSMIXERS.COM.

• Personal Data: Information about an identifiable individual.

• Usage Data: Automatically generated data from your site usage.

• Cookies: Files on your device that enhance user experience and are essential for website functionality.

3. Information Collection and Usage:

• To enhance our service, we may collect:

  • Email, full name, phone number, address.

  • Cookies and usage data.

  • Other Personal Data

• Usage of Collected Data: We use data to:

  • Offer and maintain our service.

  • Personalize experiences, send updates, and offer support.

  • Analyze service quality and partner with third-parties for tasks like order processing.

4. Data Transfer:

• Your data might be transferred internationally due to various reasons like technical requirements. We ensure data security regardless of its location. By using our platform, you acknowledge these transfers.

5. Data Disclosure:

• Situations might arise, due to legal reasons or platform safety, necessitating data disclosure. This will be in response to lawful requests or imminent threats.

6. Data Security:

• While we employ stringent security measures to safeguard your information, breaches can still occur. In the event of a significant breach that may compromise your personal data, we will evaluate the circumstances and, if appropriate and legally mandated, notify you in a timely manner.

7. Do Not Track (DNT) Signals & CaIOPPA Compliance:

• While we respect your browsing preferences, our current technical framework does not recognize DNT signals, as it may hamper some service functionalities. We're always exploring ways to respect user preferences without compromising service quality.

8. Third-Party Engagements:

• We collaborate with select third-party providers (e.g., analytics or payment processors) who might access limited personal data under strict confidentiality agreements.

9. Remarketing:

• You might see our ads on other platforms based on your previous interactions. If you wish to opt-out of these campaigns, please contact us.

10. Payments:

• Financial data is routed securely to our trusted payment partner. Your credit card details aren't stored on our servers.

11. External Links:

• We may feature links to external sites. Please review their privacy practices as they might differ from ours.

12. Children’s Privacy:

• RestaurantSupply.com is not designed for users under the age of 18. We do not intentionally collect data from minors. If we become aware that a user below 18 has provided us with personal information, we will take steps to remove it. If you're aware of any such data collection, contact us for its immediate deletion.

13. Policy Updates:

• We periodically update our privacy policy to reflect changes in our practices and services. Any significant modifications to the way we handle previously collected personal data will be communicated directly to affected users, in addition to being reflected in this policy.

14. User's Right to Review and Amend Personal Data:

• Users have the right to review, amend, or delete personal information we've collected. For any such requests, please contact us directly.

15. Last Updated:

• January 19th, 2024 - Always check this section to see when the privacy policy was last modified.

16. Get In Touch

• For specialized data inquiries, please contact our team at support@aventussmixers.com

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14-Day Return Policy

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General Conditions for Returns: We require an advance written Return Authorization for all returns to AVENTUSSMIXERS.COM. Returns will be accepted only upon approval and will be eligible for credit only if they comply with our terms outlined below and within our Terms and Conditions of Use.

1. Requesting a Return Authorization: Please make sure to request a return authorization within 14 days of your delivery. To initiate this, kindly reach out to our Customer Service Team at AVENTUSSMIXERS.COM.

2. Items Returned Without Authorization: We kindly ask you to avoid returning items without prior authorization. Items sent back to us without the required authorization may not qualify for credit and could be returned to the sender. Additionally, shipping costs for these items may be your responsibility.

3. Approval Process: Once we receive your return request, our team will review the details and determine the item's eligibility for a return. If approved, we will send you a written Return Authorization either by email or regular mail. Please note that we can only process returns for which we have given prior authorization.

4. Condition of Returns: Items authorized for return should be in an unused condition and in their original packaging. After receiving the returned item(s), we'll assess them to verify their condition. If all criteria are met, refunds will be processed within 45 days of receipt.

Additional Terms To Note:

• Special or Customized Items: Items that are special orders, cut-to-order, or customized are not eligible for return. However, we're always here to discuss potential exceptions or alternatives with you.

• Non-returnable Items: Items that are used, perishable, custom-made, discontinued, categorized as 'scratch & dent', or return-ineligible dropship items from the manufacturer are not eligible for returns. While we strive to keep our website updated, there may be instances where item statuses are not immediately reflected online due to changes made by the manufacturer. We encourage you to verify the status and return eligibility of an item before purchasing to ensure clarity.

• Drop Ship Items: Any items shipped directly from the manufacturer may be; (a) Ineligible for returns, (b) May be subject to additional shipping charges or restocking fees. To confirm the dropship item’s return eligibility prior to purchase please contact our customer service team.

• Understanding the Return Shipping Charge: Items shipped from our warehouses and subsequently returned to our warehouses do not incur a shipping fee, however, return-eligible dropship orders from the manufacturer may incur a shipping fee.

• About the Restocking Fee: We charge the following restocking fees on orders shipped from our warehouse based on the condition of the item when returned to our warehouse. Return-eligible dropship orders from the manufacturer may require additional restocking fees charged by the manufacturer in order to initiate the Return Authorization. These fees are not listed in the table below and will vary on an item-by-item basis according to the manufacturer’s current policy. You are responsible for ensuring that the returned merchandise is in a new condition when leaving your possession and being returned to us, therefore we recommend that you take pictures and videos of the unit prior to shipping to demonstrate the condition prior to shipping.

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The Return Policy set forth by AVENTUSSMIXERS.COM is subject to amendment at our sole discretion, without notice. For further details or clarifications about our return policy, please reach out to our Customer Service Team.

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​Shipping and Delivery Policy

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1.) Standard Delivery of a Freight Shipment means the driver will bring your order to the edge of the inside of the truck.

• If you chose a standard delivery option, you will be required to remove your freight order from the truck. When possible, the driver will position their vehicle at the closest and safest point of your receiving area, such as a loading dock or delivery entrance. If you do not have a loading dock, forklift, or other means of getting your freight item(s) down from the truck, we recommend purchasing the Liftgate Delivery option at the time of your order. The driver will not remove a freight item from the truck nor bring it inside your location.

• Plan ahead for your freight delivery. Have the appropriate number of experienced people available to receive and unload your freight shipment, particularly if it is a large order such as equipment or multiple items. Be certain to have the necessary tools and equipment, such as a forklift, pallet jack, hand truck, dolly, crowbar, etc.

2.) Carefully inspect the outside of the freight package or packing material for damage.

• Any package with visible external damage should be refused. Do not sign for the freight shipment. Let the driver know that you are refusing the shipment due to damage.

• If you or someone representing you at delivery signs for the shipment and accepts delivery, you take full responsibility for the ordered items. AVENTUSSMIXERS.COM cannot assist you with a replacement once you have signed for delivery, regardless of the condition of the items. Refuse delivery of any damaged shipment and contact AVENTUSSMIXERS.COM immediately at (833) 525-2999 so we can arrange for shipment of the replacement item(s).

3.) Unpack the order and completely inspect all items before signing for delivery.

• If the package's exterior (s) appears undamaged, you must fully unpack and inspect the contents for damage that may have occurred during transit. You have the right to unpack and inspect your order before signing.

• The driver is required to wait while you unpack your items. If the driver gives you any problems, call AVENTUSSMIXERS.COM immediately at (833) 525-2999.

4.) Inspect your item(s) for any damage or parts that may be missing.

• After unpacking or removing packing material from your freight item(s), carefully and completely inspect the item(s).

  • Check exterior panels for scratches, dents or dings.

  • Check that equipment corners are not pushed in or crimped.

  • Check pipes, tubes, coils, screens, and grillwork for crimps, punctures or other damage.

  • Check glass and plastic components for scratches, cracks or other damage.

• Any significant damage found means you may have to refuse the freight delivery. However, minor cosmetic damage that does not affect the operation or functioning of the item may be repairable, such as swapping out a panel or replacing the glass. Call RestaurantSupply.com at (833) 525-2999 immediately to discuss your options. Have the driver wait, and do not let the driver push you into signing for the delivery.

• The driver must wait while you determine if the shipment can be signed for and repaired or refused.

• Note: Detention Fees ranging from $85 to $200 are charged when a truck has to wait longer than usual for a shipment to be loaded or unloaded. Different carriers set different time limits. For LTL shipping, the time frame can be as little as 15 minutes. Plan your inspection accordingly.

5.) If you are fully satisfied with the item(s) condition, you may sign for the freight shipment.

• After you unpack and examine each item of your order, you can either Sign For or Refuse the delivery. If you have found no significant damage or missing parts, sign for the delivery and allow the freight driver to leave. Keep all shipping paperwork should any unseen damage be found after delivery (such as internal equipment damage that causes improper functioning). Likewise, if you discovered minor cosmetic damage to your item but have decided to receive the item as is, please record the damage clearly on the Bill of Lading that will be returned to the freight driver and sign for the delivery as accepted with cosmetic damage.

• If you think minor cosmetic damage can be repaired, call AVENTUSSMIXERS.COM immediately at (833) 525-2999, before signing for the delivery or allowing the driver to leave. Some cosmetic damage to panels or other parts cannot be repaired by replacement. AVENTUSSMIXERS.COM can help you make an informed decision as to whether the entire item would need to be replaced or if the cosmetic damage can be accepted as is with the option to replace components in the future.

• At the time of delivery, if you still determine if you should refuse or accept the shipment, do not sign anything for the driver. Call AVENTUSSMIXERS.COM at (833) 525-2999 immediately to discuss your options.

• Once you sign and accept the delivery of your order, you take full responsibility for any damage discovered afterward. You will be responsible for submitting and pursuing any claims with the freight carrier company. If you accept damaged item(s), AVENTUSSMIXERS.COM is not required to replace the item(s) or compensate for damage that occurred in transit with the freight company. Claims can be difficult to pursue after you have accepted delivery of items "as is".

• Inspect all items from your order and Refuse delivery if necessary. AVENTUSSMIXERS.COM will be able to get replacement item(s) to you more quickly if you refuse delivery of damaged item(s).